Question 1

What materials are used in your jewelry?

Accepted Answer

We use a variety of materials in our jewelry, including natural stones, , and high-quality string and cord.

Question 2

Can I wear my bracelet in water?

Accepted Answer

Avoid wearing your bracelet in the shower, bath, or pool, as water can damage the stones and the string that holds them together.

Question 3

How do I determine my bracelet size?

Accepted Answer

To determine your bracelet size, measure your wrist with a tape measure or a piece of string.

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Question 4

How long does shipping take?

Accepted Answer

Shipping times can vary depending on your location and the shipping method you choose, but typically our orders are shipped within 1-2 business days and arrive within 3-7 business days.

Question 5

What is your return policy?

Accepted Answer

We offer a 14-day return policy for unused and undamaged items with tags and packaging intact. Please see our Returns & Exchanges page for more information.

Question 6

Do you offer custom orders?

Accepted Answer

Yes, we offer custom orders. Please contact us to discuss your specific needs and we will do our best to accommodate your request.

Question 7

Can I track my order?

Accepted Answer

Yes, we provide tracking information for all orders so you can track your package from our store to your doorstep.

Question 8

Do you have a physical store location?

Accepted Answer

No, we are an online store only.

Question 9

Do you offer wholesale pricing for bulk orders?

Accepted Answer

Yes, we offer wholesale pricing for bulk orders. Please contact us to discuss your specific needs.

Question 10

How often should I clean my jewelry?

Accepted Answer

The frequency of cleaning your jewelry depends on how often you wear it. We recommend cleaning your jewelry every few weeks with a soft cloth to keep it looking its best

Question 11

Can I wear my bracelet with other jewelry pieces?

Accepted Answer

Yes, our bracelets are designed to be layered and mixed with other jewelry pieces for a unique and personalized look

Question 12

How can I contact customer service if I have a question or issue?

Accepted Answer

You can contact us through our website's Contact Us page, email, or social media accounts. We strive to respond to all inquiries within 24-48 hours.

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